Refund Policy
Effective Date: December 29, 2024
1. Introduction
Welcome to
https://bizdata.online (“we,” “our,” “us”). This Refund Policy (“Policy”) outlines the terms and conditions under which refunds may be issued for purchases made on our platform. By using our services, you agree to the terms of this Policy. If you do not agree with these terms, please refrain from using our services.
2. No Refunds for Retrieved Data
All purchases of credits on
https://bizdata.online are final once data has been successfully retrieved through our scraping tools. We do not offer refunds based on the quality, accuracy, or usefulness of the data provided. It is the user’s responsibility to ensure that the services and data meet their specific needs before making a purchase.
3. Refunds Due to Website Errors
While we strive to provide seamless and reliable services, there may be instances where technical issues prevent data from being retrieved successfully. In such cases, the following conditions apply for a refund:
Eligibility for Refunds Due to Errors:
- Documentation Required: Users must provide clear and sufficient documentation of the error encountered. This includes, but is not limited to, screenshots, error messages, and detailed descriptions of the issue.
- Error Verification: Upon receiving a refund request, our support team will verify the reported error. This may involve reviewing server logs, testing the service, and assessing the provided documentation.
Refund Process:
- Submit a Refund Request:
- Send an email to tech@bizdata.online with the subject line “Refund Request – [Your Username/Account ID].”
- Include the following information:
- Your account details (username or account ID).
- Description of the error encountered.
- Date and time when the error occurred.
- Screenshots or other supporting documentation of the error.
- Review and Verification:
- Our support team will acknowledge receipt of your refund request within 2 business days.
- The team will review the provided information and verify the existence and impact of the reported error.
- Refund Decision:
- If the error is verified and it is determined that no data was retrieved as a result, we will credit your account with the equivalent number of credits that were deducted during the failed attempt.
- If the error is not verified or does not meet the eligibility criteria, the refund request will be denied.
- Credit Restoration:
- Approved refund requests will result in credits being added back to your account within 5 business days of verification.
4. Non-Refundable Situations
Refunds will
not be issued under the following circumstances:
- Successful Data Retrieval: If data has been successfully retrieved, regardless of its quality, accuracy, or relevance to your needs.
- Change of Mind: If you decide you no longer need the credits after the purchase.
- Incorrect Usage: If credits are used incorrectly or not in accordance with our Terms of Service and Acceptable Use Policy.
- Policy Violations: If your account is terminated due to violations of our policies, no refunds will be provided.
5. Credit Restoration Only
In cases where a refund is deemed necessary due to technical errors preventing data retrieval, we will restore credits to your account rather than providing a direct monetary refund. This ensures that you can continue to use our services without additional financial burden.
6. How to Request a Refund
To request a refund due to a website error, please follow these steps:
- Contact Support:
- Provide Necessary Details:
- Include all required information as outlined in Section 3.1.
- Await Confirmation:
- Our support team will review your request and provide a response within 2 business days.
- Receive Credits:
- If approved, credits will be restored to your account within 5 business days.
7. Contact Us
If you have any questions, concerns, or need assistance with your refund request, please contact us at:
Email: tech@bizdata.online